A former FBI hostage negotiator offers a new, field-tested approach to negotiating – effective in any situation. After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a kidnapping negotiator brought him face-to-face with bank robbers, gang leaders and terrorists. Never Split the Difference takes you inside his world of high-stakes negotiations, revealing the nine key principles that helped Voss and his colleagues succeed when it mattered the most – when people’s lives were at stake. Rooted in the real-life experiences of an intelligence professional at the top of his game, Never Split the Difference will give you the competitive edge in any discussion. ----- Seorang mantan negosiator penyanderaan FBI menawarkan pendekatan negosiasi baru yang telah teruji di lapangan – efektif dalam situasi apapun. Setelah bertugas mengawasi jalanan kasar Kansas City, Missouri, Chris Voss bergabung dengan FBI, dimana karirnya sebagai negosiator penculikan membawanya berhadapan langsung dengan perampok bank, pemimpin geng, dan teroris. Never Split the Difference membawa Anda ke dalam dunia negosiasi berisiko tinggi, mengungkapkan sembilan prinsip utama yang membantu Voss dan rekan-rekannya berhasil ketika hal itu paling penting – ketika nyawa orang dipertaruhkan. Berakar pada pengalaman nyata seorang profesional intelijen di puncak permainannya, Never Split the Difference akan memberi Anda keunggulan kompetitif dalam diskusi apa pun.